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jmatth
Posts: 2
Registered: ‎11-02-2012

Channel 5, 5 USA, 5* pixelation issue

Switched from Sky to Virgin a little while ago now, but we have never had good reception for any of the Channel 5 stations. We experience regular pixelation of picture which always appears grainy compared to other channels. Being a big fan of CSI & NCIS this is somewhat irritating. The reception of these channels via freeview is far superior but i do not really want to be flipping back to freeview when I am paying for a service that should be at least at good in quality. I have contacted customer support a few times now, tried rebooting box several times, disconnected cables, blown in connectors, been told 'It''l be sorted in 24-48hrs, but its still not resolved. Checking back through previous posts I spot people with similar issues but cannot see what the resolution finally was. Any suggestions/ help welcome. Do i need to insist on an engineer visit for something like this? Thanks.

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Specialist
Kirsty_Brookes
Posts: 256
Registered: ‎14-12-2011

Re: Channel 5, 5 USA, 5* pixelation issue

Hello jmatth,

 

This is currently a known issue.  We are aware of the problem, VM and Channel 5 are actively working together to investigate these issues to improve the service and picture quality.

 

Sorry for any inconvenience this may cause.

 

Thank you,

 

Kirsty


Kirsty Brookes
Help & Support Forum Team

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Trust Me, I’m a Doctor
dozer167
Posts: 1,344
Registered: ‎07-06-2010

Re: Channel 5, 5 USA, 5* pixelation issue

Hi jmatth,

                  I too have this same issue with the Channel 5, 5 USA pixelating.    From what I am led to believe, this issue is not solely with Virgin Media, as everdently Sky customers are suffering with the same issue.

 

Don't know when its going to be fixed.  It would be nice if Virgin Media could give us a approximation as to the length of time we'll have to wait for this issue to be fixed.

                                                                                      Regards  dozer167

I do not work for Virgin Media, I'm just another customer. If someone's helped you out say thanks by clicking on the kudos star. If someone's solved your problem, why not mark their message as a Helpful Answer?
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Trust Me, I’m a Doctor
dozer167
Posts: 1,344
Registered: ‎07-06-2010

Re: Channel 5, 5 USA, 5* pixelation issue

Just as I finished typing in my earlier message, VM replied.     dozer167

I do not work for Virgin Media, I'm just another customer. If someone's helped you out say thanks by clicking on the kudos star. If someone's solved your problem, why not mark their message as a Helpful Answer?
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Fresh as a Daisy
jmatth
Posts: 2
Registered: ‎11-02-2012

Re: Channel 5, 5 USA, 5* pixelation issue

Thanks Kirsty. Appreciate the prompt response. If known can i suggest an entry on the Service Status page to avoid others asking and provide updates? TVM.

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Boffin
snout
Posts: 454
Registered: ‎27-02-2010

Re: Channel 5, 5 USA, 5* pixelation issue

Load of rubbish about working on it , its been an issue for about 2 years for me now ! Engineers came out over a year ago worked for about a day.

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Superuser
dannylau
Posts: 4,787
Registered: ‎01-03-2010

Re: Channel 5, 5 USA, 5* pixelation issue

[ Edited ]

snout wrote:

Load of rubbish about working on it , its been an issue for about 2 years for me now ! Engineers came out over a year ago worked for about a day.


Just because you have had this issue for a while doesn't mean everyone has, late last year channel 5 squeezed all of it channels onto on satellite transported meaning that programs with detailed scenery or fast moving action are suffering from bandwidth starvation and have artifacting occurring

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The Sorter
vadek
Posts: 961
Registered: ‎23-12-2011

Re: Channel 5, 5 USA, 5* pixelation issue

A couple of days ago I attempted to watch the pilot of the new "Person of Interest" series on 5USA (recorded on my TiVo), but the picture quality is so poor that it was unwatchable.

 

I don't see the point in 5USA being on air at all if they're incapable of broadcasting a coherent TV picture.

 

Oh well - one less programme to watch, albeit for the wrong reason.

--
Virgin TiVo, Panny plasma, Sony home theatre, Humax 9200T, Sony Blu-ray
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Superuser
dannylau
Posts: 4,787
Registered: ‎01-03-2010

Re: Channel 5, 5 USA, 5* pixelation issue


vadek wrote:

A couple of days ago I attempted to watch the pilot of the new "Person of Interest" series on 5USA (recorded on my TiVo), but the picture quality is so poor that it was unwatchable.

 

I don't see the point in 5USA being on air at all if they're incapable of broadcasting a coherent TV picture.

 

Oh well - one less programme to watch, albeit for the wrong reason.


it's on 5hd on tuesdays at 9pm

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The Sorter
vadek
Posts: 961
Registered: ‎23-12-2011

Re: Channel 5, 5 USA, 5* pixelation issue

[ Edited ]

dannylau wrote:

vadek wrote:

A couple of days ago I attempted to watch the pilot of the new "Person of Interest" series on 5USA (recorded on my TiVo), but the picture quality is so poor that it was unwatchable.

 

I don't see the point in 5USA being on air at all if they're incapable of broadcasting a coherent TV picture.

 

Oh well - one less programme to watch, albeit for the wrong reason.


it's on 5hd on tuesdays at 9pm


NOW they tell me! I wonder how I can catch up (wanders off to do a search, muttering to himself).

 

Thanks, Dannylau. It's borderline whether I'm actually interested in this series (seems a bit too dry), but I wanted a quick gripe about the outrageous artefacts.

--
Virgin TiVo, Panny plasma, Sony home theatre, Humax 9200T, Sony Blu-ray
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