The first thing we need to establish is, is there anyone else in the property that knows the Primary details that could have changed the device over? If not the first course of action would be to reset your password.
Once this is done you can head over to anywhere.virginmedia.com > My Profile > Device Settings
Once here, remove the device you don't want registered to make room for the device you do want to use. Once you have a free slot, use the device to attempt to stream Channel 4. This will prompt you to re register the device.
Let me know how it all goes.
Kath_F Forum Team
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