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TV anywhere streaming freezes

Hi All,

I have just started with Virgin and when I use Virgin Anywhere on my macbook pro on safari and click on any channel the video freezes as if I have pressed pause.  This is extremely infuriating as in effect I cannot watch anything unless I go to choose sky movies and sports in which case i'm navigated to their sites.  Why is this happening???

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Re: TV anywhere streaming freezes

Hi bigkam, 


Thanks for your post and welcome to the forums. It's great to have you on board with us Smiley Happy


We'll need to ask a few questions to ensure there is not something at your end that can help resolve this Smiley Happy


What browser are you using for TV Anywhere?

Do you get the same issue when playing something through the Sky sites?

What about when watching YouTube or Netflix?


What are you watching via TV Anywhere when this happens? 

Is this happening all the time regardless or only on a specific channel / programme? 


Let me know so we can help further. 



Forum Team

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