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Tiptoe
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TV Anywhere on Android

Hi, I'm failing to log onto This service on a Galaxy S5. I can log on via my pc but not on my mobile. Like others, I keep getting the invalid username or password screen, yet I'm on the service having used the same information.

Any tips?

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Forum Team
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Re: TV Anywhere on Android

Hi Tiptoe,

 

Thanks for your post and welcome to the forums. It's great to have you on board with us Smiley Happy

I'm really sorry to hear that you're getting an error message when trying to sign in to TV Anywhere. Do you have an active TiVo® subscription?  If not, you will need one in order to use the app. 


If you have got one, have you made any changes to it in the last 24 hours? If so then it can take 24 hours for TV Anywhere to sync with the updates. During this time the Username Error message may appear. 

 

Are you able to login to the website version of TV Anywhere on a PC / Laptop here:  TV Anywhere If not then try resetting the password within My Virgin Media and trying again. 


Make sure you are typing the username and password into the app and not relying on Autofill as sometimes they can add an extra space or auto capitalise the first letter. Both of these would produce this error. 


Let me know how you get on. 


Thanks,

Kath_F
Forum Team

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