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Softshoe
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TV Anywhere Device Registrati​on

This has not been working since Wednesday but the Service Status page says that there are no known issues, totally ignoring this one. I phoned Support yesterday morning and was told that it was a national problem which was expected to be resolved by 12:30. When it was still clearly not resolved by late afternoon I found this forum and see posts from a number of people complaining of the same issue with apologetic but uninformative posts from two representatives of VM. Is it too much to ask that we be kept up to date on progress and given a realistic forecast of when to expect a resolution?

I am confined to bed or a wheelchair due to illness and depend on being able to watch TV on a laptop or desktop computer so this has left me without access to cable TV. I don't like football but can sympathise with those unable to watch games due to this problem. Last night I missed a programme on a cable only channel that I would very much like to have seen but at least I can watch something from the terrestrial channels.

Come on VM, give us a realistic forecast of when we can expect a resumption of normal service and stop treating us like mushrooms.

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Forum Team
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Re: TV Anywhere Device Registrati​on

Hi Softshoe, 

 

Thanks for your post and welcome to the forums. I'd like to apologise for the issues you are currently experiencing with TV Anywhere however thanks so much for your patience whilst we are looking in to this fault. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon. . 

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
Forum Team

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