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Registered: ‎19-03-2017
Message 1 of 2 (43 Views)

Sky Sports App login issues

Hi

I'm having issues logging into the Sports Sports App with my Virgin Media details.

I open the App, select 'watch Sky Sports', select one of the channels, select sign in with Virgin Media - and this is where i have the issue. 

I can type in the username, or the password, but not both. When I try to type in the second bit of information (I've tried both putting the username and password in first), the keys on the tablet 'light up' as they normally do when you're typing but no text appears.

I've tried updating the app, updating all apps on the tablet, turning the tablet on and off, doing a virus check, uninstalling and reinstalling the app, deleting apps i don't use to free memory, and checking for tablet for system updates, but nothing has helped.

Can anyone help me? Thanks in advance.

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Registered: ‎14-05-2013
Message 2 of 2 (27 Views)

Re: Sky Sports App login issues

Hi Mr_Imp, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community Smiley Happy 

 

I'm sorry to hear you're having an issue typing in text to both fields. 

 

Make sure the Text size and font are set to default as this can sometimes cause an issue. 

 

Also are you viewing the page landscape? If so, change to portrait. 

 

Come back and let me know how you get on. 

 

Thanks,

Kath_F
Forum Team

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