Thanks for your post
Apologies to say but you are using an incompatible device. You are still able to use the device to manage your TiVo® however the streaming function will not work.
You can find out what other devices are incompatible by checking the list here: http://help.virginmedia.com/system/viewArticle.jsp?uuid=9E966504-52D2-49F7-9EAB-8EBAF5B9F4FC
All Android devices are enabled and should work however only those on the supported device list will definitely work.
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