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Lee1861
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Device will not register

hi there my I pad keeps saying device limit reached even though I watched sky sports through it last week. 

I have registered it this morning but still saying device limit reached.

 

regards

lee

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Re: Device will not register

Hi Lee, 

 

Thanks for your post and welcome to the forums. It's lovely to see a new face in the crowd. 

 

The TV Anywhere and Sky platforms are separate and therefore not synced so any changes made to one, also need to be made to the other. If you've registered the device for use with Sky then it may still need to be registered for TV Anywhere. 

 

As well as this, if you have updated the app or the OS of the iPad then you would need to re-register your device. It's easy to do though so don't worry. 

 

> Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings.

> Remove the iPad registration by clicking on the Delete button. 

> Once you've done this, using the device you are trying to re-register, open up the TV Anywhere app and log in. Try to stream Channel 4 and this should then prompt you to register the device. 

> Follow the prompts on the app and this will register the device for you and streaming will then commence Smiley Happy

 

Let me know how things go.

Kath_F
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