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AkiraSV
On our wavelength
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Device registration bug DOES affect Mac

There's a stickied thread here on the device registration bug, and the second post says it only affects windows users - this is false, it affects Mac users too.

Can VM allow unlimited device changes until this issue is fixed? It wouldn't prevent the bug but at least we could user the service after reregistering the device each time.

Currently I have no changes left after reregistering a device yesterday, so I'm essentially locked out of the service which is very annoying.

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Forum Team
Forum Team
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Re: Device registration bug DOES affect Mac

Hi AkiraSV, 

 

Thanks so much for your patience whilst we are looking in to this fault. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon. 

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
Forum Team

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