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daffyduck2016
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slow speeds need new cable to the house

Hi

I signed up for Vivid 200 and only getting an average of 95mbps.  An engineer has been out to look at things because I had no internet last week and he concluded that i need new cabling.  When I asked when this will be done i was told 3 to 4 weeks. Am i supposed to pay for slower broadband speeds than what i should be getting whilst I'm waiting for the new cable to be installed??? 3 to 4 weeks is a long time to be waiting for new cable.

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Re: slow speeds need new cable to the house

Hey there daffyduck2016,

 

Thanks for posting and welcome to the community Smiley Very Happy

 

Sorry to hear about the problems with your connection speeds and the delay in getting it resolved.

 

Let me look into this for you and try and more info. I'll drop you a PM (purple envelope, top right) to confirm your details.

 

Speak with you soon,

Take care.

Heather_J

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