Well I don't want to say it but seems like Virgin Media may have over sold services in your area and you are suffering from the dreaded over utilisation which VM class as a fault lol.
Anyway please post your hubs stats and wait a week for a forum staff member to take a look and most likely issue you with the usual nonsense review date followed by another and another and another you get the picture.
If indeed this is a utilisation issue RUN run very fast because you will wait 2 / 3 years perhaps longer for any kind of fix just look at my thread details below I have waited for 2 years and 4 months so far and I am still waiting.
Oh and if you do have the utilisation issue make sure if you stay that you get bill credits for the inconvenience won't be much but it kind of takes the sting out of it all a little.
And if you want a quick reply you are better off calling them up.
Good luck and I hope for your benefit it's not the usual utilisation issues.
DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE
This is the poor quality of my Superhub 3 connection
Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 - Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 - - Fault reference F003508309 ticket was closed in ERROR!!!!!! -
Thanks to BT Fibre Broadband I can actually game without lag
Thank you for getting in touch, I am sorry to see you have been having trouble with your connection.
I have taken a look and it seems that you are affected by fault ref F004366467 for slow speeds at peak times. The current review date is 01 NOV 2017, please give this thread a bump closer to the date and we will get an update for you.
Is this really acceptable? To review it several months from now? Virgin just expects the customers to deal with something that slow until then?
Judging from these threads these types of problems are extremely widespread and can be seen by anyone looking through these pages. I know I am experiencing horrible bandwidth during times I use the internet at home. Even though I can see others here are having the same problem I have tried to contact Virgin Media regarding my issues but every time I try to "chat live" with someone it says: "All of our agents are currently busy. Please try again later." Perhaps there are just too many people with broadband issues?
Is Virgin still selling broadband in these areas (like 21) where there are known problems and they simply can't deliver and, even worse, have no plans to even review the problem for several months? Clearly that can't be a best practice, it is certainly not honorable and I would be curious if it is even legal!?