Menu
Reply
  • 4
  • 0
  • 2
wendy2820
Tuning in
155 Views
Message 1 of 6
Flag for a moderator

really bad broadband orpington kent

i live in orpington kent really bad broadband of the evening was told its a traffic problem and will be fixed lol forget how many dates of repair i have been given i beleive that it will never be fixed and that these vm people are learned to fob people off on the phone its all lies you take our money and treat your customers really bad sort the problems out make people happy where paying good money give  us a good service .......

  • 10.31K
  • 285
  • 609
Forum Team
Forum Team
124 Views
Message 2 of 6
Flag for a moderator

Re: really bad broadband orpington kent

Hi wendy2820,

 

Thanks for taking the time to post on the community.

 

Sorry to read you are having an issue with your broadband connection.

 

I've taken a look into this and can see the high peak time traffic fault in your area which you mentioned that is causing slow speeds. The reference number is F004148686 and has a review date of 6th September. As this is a review date it can be subject to change.

 

For further updates by all means post back here.

Kind regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 82
  • 1
  • 21
AndrewHardy
Up to speed
113 Views
Message 3 of 6
Flag for a moderator

Re: really bad broadband orpington kent

Same old, same old.
  • 4
  • 0
  • 2
wendy2820
Tuning in
98 Views
Message 4 of 6
Flag for a moderator

Re: really bad broadband orpington kent

hi you know what the date is allways changing there no way virgin media are going to fix it they tell us customers lies on the phone its all wrong how we are treated virginmedia earn loads of money through us customer butnthey cant treat us back with respect so please dont give me anymore dates as you know its not going to happen .....

0 Kudos
Reply
  • 5.1K
  • 138
  • 386
Forum Team
Forum Team
83 Views
Message 5 of 6
Flag for a moderator

Re: really bad broadband orpington kent

Hi wendy2820,

 

Thanks for getting back to us about this.

 

I am very sorry for any inconvenience caused because of this.

 

Please feel free to let me know if I can assist further.

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 3
  • 0
  • 0
robmatthews
Joining in
77 Views
Message 6 of 6
Flag for a moderator

Re: really bad broadband orpington kent

I am also in Orpington and have had very slow broadband recently. Tonight it's been worse than ever, with a consistent speed test of <2Mbps (tested several times throughout the evening). I can't even watch a Youtube video without it buffering.

0 Kudos
Reply