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BOD64
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Why is Virgin Broadband so poor

Had Virgin broadband 18 months ago and it worked fabulously well, came back 4 months ago and it is absolutely dreadful. After four months I've gone from 10mb to 50mb speed but I'm paying for 200mb, customer service seems a shambles so wish I'd stayed with Sky. Got drawn in by a promotion...if it looks too good to be true, it probably is.

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Forum Team (Retired) Adam_L
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Re: Why is Virgin Broadband so poor

Hi BOD64, 

Thanks for the post! I am sorry to hear about your issues with your broadband having some poor performance, I apologise for any troubles incurred.

I have tested things from here and I noticed that there's a lot of time outs inside the Hubs logs. An engineer will need to attend in order to resolve this for you.

I will send you a PM (Purple envelope at the top) detailing what's required in order to proceed with making the booking, please respond to me there and I'll get this all sorted for you.

Take care, 

Thanks, 

Adam.


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