Thanks for letting us know that you're having massive packet loss, I will do my very best to help you resolve this.
I have tested the connection from here and I noticed that your Hub is offline, is this due to it being switched off from your end? If so, please switch it on and post back here at a time when it will be available for testing.
If it's not due to it being switched off from your end, then an engineer will be required to attend and investigate things further for you. I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with booking an engineer.
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