• 2
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

W3 slow broadband evenings - Jan 2017


Please advise when the very slow broadband speeds in W3 will be resolved.
Issues experienced for the last two weeks across W3 6HB > W3 6EY > W3 6HR.
Particular issues loading rich media, streaming video or using web apps. Unusable 95% of evenings. We also lost the landline connection before the slow evening speeds started. Landline still totally down.

Assume this is not the same issue from 2015 and 2016: F002989284?


0 Kudos
  • 10.66K
  • 313
  • 657
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: W3 slow broadband evenings - Jan 2016

Hey VrgineMediocre,


Welcome to the community Smiley Very Happy


Really sorry to hear about the slow speeds you're getting, I know just how frustrating this can be.


I've just taken a look at your connection and I have noticed there's a fault in your area which can be responsible for reducing speeds during peak time hours. The fault reference is F004977625 and it's due for review on the 12th April.


I know this isn't great news, please accept my apology and let me know if there's anything else we can help with.


Take care.


Tech fan? Have you read our Digital life blog yet? Check it out

0 Kudos