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VrgineMediocre
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W3 slow broadband evenings - Jan 2017

 

Please advise when the very slow broadband speeds in W3 will be resolved.
Issues experienced for the last two weeks across W3 6HB > W3 6EY > W3 6HR.
Particular issues loading rich media, streaming video or using web apps. Unusable 95% of evenings. We also lost the landline connection before the slow evening speeds started. Landline still totally down.

Assume this is not the same issue from 2015 and 2016: F002989284?

Thanks

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Re: W3 slow broadband evenings - Jan 2016

Hey VrgineMediocre,

 

Welcome to the community Smiley Very Happy

 

Really sorry to hear about the slow speeds you're getting, I know just how frustrating this can be.

 

I've just taken a look at your connection and I have noticed there's a fault in your area which can be responsible for reducing speeds during peak time hours. The fault reference is F004977625 and it's due for review on the 12th April.

 

I know this isn't great news, please accept my apology and let me know if there's anything else we can help with.

 

Take care.

Heather_J

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