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leolondres2004
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Very slow internet always

Every time when I ask if there is a problem on the network,

Broadband No known issuesTop of Form

Think something's wrong?  Run test

We're trying to sort it out for you? When?

I feel frustrated, paying for 50Mbs. It was promised that by November (Now) they would put 70Mbs. Now they say that by February, 2017?

Most of the time, as right now, I do not even reach 10Mbs, but prices have gone up. How much more do we have to suffer?

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Re: Very slow internet always

Hey leolondres2004,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Really sorry to hear about the slow speeds you're getting, I know this is inconvenient.

 

I've checked your connection and noticed that we're currently working on a fault in your area under ref: F004488084 which is due for review on the 21st Dec.

 

This fault can cause reduced speeds, especially during peak time hours. This can be frustrating and I do apologise.

 

Please let me know if you have any other questions.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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