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Flag for a moderator constant buffering

After switching to VIVID 200 it has been almost impossible to watch any streams on due to the constant freezes and buffering.

FYI I use a wired connection to an Asus router connected to a superhub 2 in modem mode.

My most recent traceroute was as follows...



Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms []
2 11 ms 10 ms 10 ms []
3 9 ms 8 ms 11 ms []
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 16 ms 17 ms 17 ms []
8 [] reports: Destination net unreachable.

Trace complete.


Any help would be appreciated as I am a streamer myself and any streaming performance issues severely hinder my content creation and make me question the wisdom of changing to a more expensive BB package.

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Message 2 of 3
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Re: constant buffering

Change the DNS servers away from virgins own ones, I did this on my netgear router and it has vastly improved streaming quality.
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Message 3 of 3
Flag for a moderator

Re: constant buffering

Hi Krysalan,


Thanks for taking the time to post on the community. It's nice to have you here.


My apologies that you are having issues with your broadband connection.


I've managed to locate your account and the upstream power levels are too high. For this I would like to arrange an engineer appointment to check this for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.


Hope to hear from you soon


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