Tracing route to video-edge-c68068.lhr03.hls.ttvnw.net [220.127.116.11] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1] 2 11 ms 10 ms 10 ms cpc72735-birk8-2-0-gw.1-3.cable.virginm.net [18.104.22.168] 3 9 ms 8 ms 11 ms bagu-core-2a-xe-002-0.network.virginmedia.net [22.214.171.124] 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 16 ms 17 ms 17 ms teln-ic-2-ae1-0.network.virginmedia.net [126.96.36.199] 8 m402-mp2.cvx3-a.ltn.dial.ntli.net [188.8.131.52] reports: Destination net unreachable.
Any help would be appreciated as I am a streamer myself and any streaming performance issues severely hinder my content creation and make me question the wisdom of changing to a more expensive BB package.
Thanks for taking the time to post on the community. It's nice to have you here.
My apologies that you are having issues with your broadband connection.
I've managed to locate your account and the upstream power levels are too high. For this I would like to arrange an engineer appointment to check this for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.