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Throttled Speed - new connection

Morning All

Very old customer, way back from NTL days. Recently moved 2 weeks ago. Transferred 200mbs service to a quieter area, and for 10 days perfect stable broadband service. Well over 200mbs reliable download - peaking at 220 at all times of the day.

In past 72 hours, my service is all over the place. Cant get above 75 now. Phone VM and cant see a fault in the area. Several reboots and frequancy changes - but no improvement.

Any ideas guys?

Thank you.

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Re: Throttled Speed - new connection

Hello leesonmedhurst,

Thanks for joining the community Smiley Happy

Sorry to hear about the connection troubles you're having, I know it's frustrating.

Can I ask if you're using a wireless or a hard-wired connection? If you're using the wireless, you might need to just change your wireless channel as this will often improve the wireless performance.

Please let us know if this helps,

Take care.


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