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Registered: ‎14-08-2016
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Terrible speeds every evening and all day Fri, Sat, Sun

For around a month now I'm getting terrible speeds on my 200Mb broadband, every single evening and all day on Fri, Sat, and Sun - we're talking 1 to 2 Mbs. 

I've called customer support, and each time they say there's some kind of fault in the area... but this never seems to get resolved, and the speeds are consistently terrible at the exact same times every week.

I've been with Virgin for 12 years, and for the first time I'm genuinely considering leaving over the awful customer support and these consistent speed issues.

Area reference 21

 

 

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