I am a long suffer of over utilisation and currently get £10 credit per month of my bill, I am currently paying £23 which is still way too high for the level of service I am actually getting, if i was to pay them £10 a month then that would still be to much, last night it was at its worst 200kbps when I am paying for a 100mb connection.
I rang retentions dept. as I wanted them to up my credit due to the £2.99 monthly price increase to which they told me this is the highest I can expect to get so not only is the service getting worse I now have to pay more per month for the privilege (£26 per month), this company just gets worse. Everyone you speak to cannot give you a straight answer, he said your next fix date is December I said well I’ll take that as another lie from VM to go with the previous 3/4 fix dates I have had.
God do I wish sky or bt did fibre in my area I feel so angry that they allowed getting away with this...
I would hope that someone from the VM Foum team can pick this post up please?