Thanks for letting us know about your issues with slow speeds on your connection, I apologise for any inconvenience caused.
I run a few checks on your Hub and I noticed it is offline, is this due to it being switched off from your end? If so, please switch it on and post back to me here at a time when it will be on and available for testing.
If it is not due to it being switched off from your end then an engineer will need to attend and look into this further, I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Only respond to me there if this isn't offline due to it being switched off from your end.
Tech fan? Have you read our Digital life blog yet? Check it out