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Message 1 of 2
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Slow speeds.............Yet again

I am posting yet another complaint about the shocking speeds that I get via your service.

I am a pretty tolerant man, and keep getting assured that the issues in my area (20) will be getting resolved soon, but WHEN!

I pay for Vivid which should give me speeds up to 200mb. I am not naive enough to expect this 24/7 but at least part of the day when i am awake to get north of 100mb would be acceptable and at the moment i a, getting this :

This is seriously not acceptable. It is also the best it has been for a couple of days.

Can somebody from Virgin please tell me when i can expect the service that i have been paying for? 

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Message 2 of 2
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Re: Slow speeds.............Yet again

Hello illusion,

Thanks for posting Smiley Happy

I'd like to offer my sincere apologies for the slow speeds you're experiencing, I know it's been on-going for some time and you've been very patient.

I've check on fault: F004196539 and I can see it's active and is being reviewed again on the 4th Oct. While this is present your peak time speeds will be affected.

I'm really sorry about this, I whish I could speed things up for you, but it's beyond my control.

Please keep in touch with us for further updates.

Take care.


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