Hi, can anyone help? I'm paying for 50mb and some of the time I'll get exactly that; but other times I'm lucky to get over 3mb. I appreciate the network gets busy but it's nearly midnight and I can't even stream iplayer?! Never had this problem in my old area, now I'm in Orpington it's awful. Not to mention Virgin are the only supplier in my area!
VM areas are billing areas and are mainly based on old franchises and can cover huge noncontiguous areas, so they mean nothing as far as faults go. The first part of the postcode is far better determining problem areas. Area 30 is North Midlands and Teeside IIRC.
The best way to test if you are in an overutilised area, is to test the speed whilst connected directly to the hub by ethernet cable. testing during the day and again during peak evening periods. If you are getting headline wired speeds during the day and poor speeds during the evening, then it looks like a contention issue.