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wave_a_satsuma
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Slow speeds B27 area <10MB high ping

Hi,

I'm getting very load speeds in the evenings and late nights, paying for upto 100MB and getting <10MB with a high ping.

I live in the B27 area of birmingham so not sure what area for virgin coverage that falls into.

Does anyone have any ideas what could be the issue/solution.

Tried restarting and resetting both routers, I have the superhub 2 running in modem mode attached to a asus router for QOS for gaming. I have tried running the computer off the superhub alone in normal mode too to no avail.

Problem only became noticeable a few weeks ago and not had any issues before apart from the one time the council dug up the road and pavement outside the drive and destroyed the cable.

Regards.

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Re: Slow speeds B27 area <10MB high ping

Hello wave_a_satsuma,

Thanks for joining the community Smiley Very Happy

Sorry to hear about your connection problems, I understand this is frustrating.

I've checked your connection and I can see that we're currently in the process of resolving an SNR issue in your area. It's raised under fault ref: F005092217 which we're hoping to be fixed on the 27th Feb. While this is on-going you might have a slow and intermittent connection.

Would you please get back to us after the fault is resolved and let us know how you're getting on.

Take care.

Heather_J

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