Had the same issue from 24 of February until now.was called them every day and stay on the line aroun 40-50 min and every time new stories.all phone calls being charged all in total £22 !!!we called from virgin land line to virgin!!they cancelled engineer visit twice (24.02.17) and (26.02.17)and keep texting all your network problems are fixed even today.they Feed as with promises every day. Finely virgin accepted an issue with the line and offered discount of £6 from monthly fees (only for March 2017) next bill are will be the normal price doesn't matter the broadband issue will be until end of July. we already subscribe contract with BT and disconnecting virgin media service.very disappointed and frustrated .