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Jax87
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Slow Speeds

Kirkby-In-Ashfield (Nottinghamshire) area

My so called 150mb internet is currently running at about 2-3 mbps according to the speed tests I do. I can't browse the net without waiting ages for pages to load and I can't game online because my ping is always in the hundreds.

This has been happening more and more for me n my friends who live in the same area in the evenings and I am sick of it. I know peak usage is in the evening and there will be drop off but 2-3 mbps off a 150 connection is not good enough. If you're going to keep changing my bill most months for god knows what reason you can at least have the decency of having usable fit for purpose broadband.

My area reference is 30

Thanks for any assistance that can be offered.

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Re: Slow Speeds

Hi Jax87,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing issues with your connection.

 

I've run a diagnostic on your equipment and I can see an issue with your signal levels that's likely causing the problems. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to check it out for you.

 

Speak soon Smiley Very Happy

 

Josh


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