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Slow Internet and high Loss/Choke recently

Over the past few weeks, my internet has slowly been getting worse and worse.

At first it only happened during the night (8PM to 12PM) but has now become a major all day problem.

While playing games I get really high ping of around 500-600ms constantly while also getting atleast 70% choke with about 10% loss.

This has made playing games online almost impossible without seeing people teleport or being shot without seeing anyone.

Is there any way I can resolve this problem or is it a currently known issue that needs to be fixed, any information would be helpful.

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Re: Slow Internet and high Loss/Choke recently

Hi lukebro10,


Welcome to the community and thanks for posting.


My apologies that you are experiencing slow broadband speeds. 


I've managed to locate your account and it appears that you are affected by a high peak time traffic fault in your area. The reference number is F004862937 and has a review date of 15th March.


To discuss this further, I have sent you a PM (purple envelope icon, right corner) with some additional details.


Hope to hear from you soon


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