I am in the SW18 area and joined Virgin at the beginning of March 2017 and speed during the day is up to around the 100Mb mark - great! However, during the evening, I am dropped to 6Mbps and it is pretty useless for streaming, VoIP etc. Spoke to Virgin Tech and this is apparently a utilisation issue with no indication of when it would be resolved.
Why are Virgin signing people up when the capacity isn't there at peak times to cope? After searching, many people are in the same position and it is unacceptable.
Please can someone from Virgin Tech explain what is being done to fix this, instead of saying that it will be reviewed and that's it.
Thanks for posting and a big welcome to the community
Sorry to hear about the fault in your area, I know this can be frustrating. I've checked and I can see fault: F005080385 is active and is being reviewed on the 5th July. When the fault ticket is reviewed we will have more info about the progress and status of the fault.
If you bump this post on or after the review we will gladly provide an update.
Thanks for your patience,
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