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Reeeaaally Slow Optic 150MBs in Burnley (~21 MBs) (Area 20)


I'm having a reeeaaally slow internet for more than a week now..First I thought that it's just temperimental..but no Smiley Sad..and as I noticed here on the forum it's not only me who is 'suffering', coz of  the same problem Smiley MadSmiley SadSmiley Frustrated

Here is My Speedtest result (done today):

Can somebody tell me/us what's going on and by what time this problem be solved??..Coz I DON'T think that that's the service why I or the other customers are paying £30-£40 a month...

P.S.: ..though that's an other good question if we'll be compensated for that time period, when the unsatisfactorial service was...Smiley FrustratedSmiley Frustrated

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Re: Reeeaaally Slow Optic 150MBs in Burnley (~21 MBs) (Area 20)

Hi PinChin,


Welcome to the Community!


I'm really sorry to hear about your connection issues.


I've run a diagnostic on your account and all the levels are looking great at the moment. Are you still experiencing issues? If so, I just need a bit more information:


  • Do you connect wired or wirelessly?
  • Does the issue affect multiple devices or just one?
  • Do you notice it only affecting you at certain times of the day?

Look forward to hearing from you! Smiley Very Happy



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