Apologies for the poor connection you're experiencing, I know it's inconvenient.
I can see that we're working on a fault in your area under ref: F003599246 which is due for review on the 26th April. While this fault is on-going you might notice your speed is reduced especially during peak time hours.
I wish I had better news for you, please accept my apologies and let me know if you have any other questions.
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