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Carlos1982
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Poor performance in area 26 BT11

Hi,

I am currently having an issue with my connection on vivid 200. I have tried to test through wired and wireless on speedtest.net using virgin media servers but the test will not start. I am able to view websites but my video streaming is buffering on YouTube, netflix and twitch.tv, tried calling your helpline but they are not helpful and insist I run a speedtest which as I explained I am not able to do. Can anyone help with this issue?
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Re: Poor performance in area 24 BT11

Evening Carlos1982,

 

Welcome to the community. It's nice to have you here.

 

My apologies that you are experiencing slow broadband speeds. 

 

I've taken a look at your connection, the line and hub have come back as fine. There are no faults reported and the network segment is running stable.

 

The router is showing as being online for over 100 days, it may be worth giving it a re-boot and try it again to see if that will help.

Do you notice this on all your devices or just the one?

When you try to start the speed test, does it give you an error message as to why it won't start?

 

Let us know how you get on

Sam


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