Not looking very hopeful is it? Looking at the number of complaints it seems that this is a national issue too. i would have a lot more respect for Virgin Media if they were honest with us instead of the radio silence. They posted a card through the door the other day too from one of their sales guys asking to give them a call to arrange an appointment to discuss installing virgin media, can't even be bothered to check their records to see if someone has a connection before harassing them!
Please VM try investing money in a rock solid infrastructure and the service will sell itself without a need for hard sell. Trust me i'm an IT consultant, we provide rock solid IT services and a solid infrastructure, we aren't the cheapest but word of mouth is great sales tool.