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grogers497
On our wavelength
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NG15 Slow Speeds - over utilisation

9 months on and counting.

Over utilisation which is 'no fault of Virgin Media' they tell me today.

Yes in writing, it is no fault of theirs it is how 'we' the consumers use our services.

I am now taking this to OFCOM as Virgin Media have signed up to their Code of Practice.

Have a read, page 12 onwards talks about how they should deal with speed issues and provide you with your 'Minimum Guaranteed Line Access Speed' shortly after lodging the complaint.

This has been ongoing since March.

I complained on the 29th October, again on the 14th November and I am still waiting for my 'Minimum Guaranteed Line Access Speed'. They MUST provide you with this, it is not optional.

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