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bradders27
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Mobile download speed faster than virgin broadband

I have 200 meg download speed,i have done a few speed tests and my Vodafone 4g mobile is quicker.I am using WiFi  so dont expect 200meg but i am getting on average about 12 meg,my upload speed is quicker sometimes than my download speed.I have a Samsung Galaxy S7 Edge phone.

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Re: Mobile download speed faster than virgin broadband

Hi bradders27,

 

Thanks for taking the time to post on the community.

 

My apologies you are experiencing slow broadband speeds.

 

I've managed to locate your account, and there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F005027046 and has a review date of 3rd January 2018.

 

Are you able to complete a speed test through a wired connection on a laptop/PC? As this will give you a more accurate reading of the speeds you are achieving due to wireless interference within the property.

Do you notice these speeds at all times of the day?

 

Let us know how you get on

Sam


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