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Dans6490
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Horrendous Broadband Speeds

Ok, so Virgin have til the end of month to convince me that I shouldn't leave.

My broadband is supposed to be 200mbps.

On Saturday it was 3.27.....yes 3.27 Mbps. Meaning I couldn't stream a film which I could only watch via streaming.

Yesterday it was 18.26 Mbps.

Today it is 54 Mbps.

We are a family of four and these issues with download speeds are Just unacceptable.

My standard business broadband at work is consistently 70-80 Mbps.

Can anyone suggest what I can do before I leave at the end of November when my contract ends!



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Re: Horrendous Broadband Speeds

Hello Dans6490,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

I'm very sorry to hear about the slow speeds you're getting at the moment, I know it's frustrating.

 

I've checked your connection and nothing obvious is standing out at first look. Have you been testing the wireless or the hard-wired connection speeds? If you've previously tested wireless, please test with a cable connected and let us know what your results are.

 

Do you notice if the speed fluctuates at certain times of the day or night?

 

Hope to hear back from you soon,

Take care.

 

 

Heather_J

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