Menu
Reply
  • 2
  • 0
  • 0
Seigata
Joining in
60 Views
Message 1 of 2
Flag for a moderator

High latency in the evenings DE21

For the last couple of months my internet speed in the evenings has been terrible, when it gets bad (for example this week on monday/tuesday/thursday) the bandwidth maxes out at 2mb/s at the most but more significantly the latency is going well above 500ms making it next to useless for me to use it.

From reading some forum posts it seems this is a common issue in some areas is there any news on the DE21 area about this and when it may be resolved?

0 Kudos
Reply
  • 3.88K
  • 121
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
39 Views
Message 2 of 2
Flag for a moderator

Re: High latency in the evenings DE21

Hi Seigata, 

Thanks for the post! I am sorry to hear about your issues with high latency in the evenings, I apologise for any inconvenience caused.

I have tested things from here for you and I couldn't see anything out of the ordinary no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

How are you connecting wired or wireless?

Also, when do you notice these issues, all times of day or just the evenings?

Have you tried connecting directly with an ethernet cable and the Hub running in modem mode to see if the latency issues still occur?

Speak soon,

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply