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High Ping, but Download and upload appear normal ?

I've been having a few issues the past few days with high ping with no apparent cause.

I've done several speed tests and ping tests.

My download averages 100mb+ and my upload 10mb+

But my ping ranges from 170-500.

I've done several restarts through the Super hub website and disconnecting from the socket.

Checked net logs and such and it appears again, normal. Any advice? Thanks

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Re: High Ping, but Download and upload appear normal ?

Evening Imaduckftw,


Welcome to the community and thanks for posting.


I'm sorry to read you are experiencing high pings.


From checking your connection, the downstream power levels are too low and the upstream power are too high. For this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.


Hope to hear from you soon


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