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LeonTurnbull
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Evening speeds very, very poor.

Hello virgin media,

It's Tuesday evening and yet again I'm suffering from really slow internet speeds. I'm paying for vivid 200mb, but this evening like all evenings now I'm struggling to get past 5mb. It's 2017 and I'm struggling to stream a movie, work on my laptop, and even load pages on google.

Can this be fixed please. I assume it's an 'over demand' issue looking at other posts but it doesn't excuse the issue, especially when I live on a new housing estate where virgin laid cables as part of the build plan so high demand must have been expected.

Kind regards,

Leon
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Re: Evening speeds very, very poor.

Morning Leon,

 

Welcome to the community and thanks for posting.

 

Sorry to read you are experiencing slow broadband speeds. I know how frustrating this can be.

 

I've managed to locate your account and it appears you are being affected by a high peak time traffic fault in your area which is causing these slow speeds. The reference number is F004175974 and has a review date of 17th May.

 

If you would like an update by all means post back here.

Regards

Sam


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