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Evening speeds atrocious - East Anglia

Hi all

Last night I was watching YouTube videos, when I noticed the videos were blurry and audio was behind. I reset my SuperHub2 and tried again. Same issue. I then downloaded "SpeedTest" and ran it. I think my package is 50mbs, but know I won't get this all the time. My results were as follows:

Ping - 239ms (What the F?)

Download - 0.65mbs

Upload - 2.38mbs

No wonder its crap, I thought! Kept trying to reset router etc, but eventually gave up.

Woke up this morning and thought I'll run a test again and see what happens. Results much better:

Ping - 51ms

Download - 28.72mbs

Upload - 8.43mbs

Get home again tonight and run a test...

Ping - 24ms

Download - 1.17mbs

Upload - 2.03mbs

Like seriously? What the actual hell? I don't think its a local problem as Grandad parents 3 miles away and absolutely fine, same with a friend who's exactly a mile away.

I am on a football forum though, and others are experiencing problems as far as Ireland, same problem as me; only in the evenings.

Does anyone have any ideas? I've looked on the location status checker for Virgin Media but theres nothing for my area. I know they limit people at peak times like evenings and weekends, but come on? This is ridiculous

Please help.


Kind regards


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Re: Evening speeds atrocious - East Anglia

Hiya Dan,


Welcome to the community and thanks for posting.


I'm sorry to see that you are having issues with your broadband speeds.


I've taken a look at the network and there is a high peak time traffic fault in your area which can cause slow speeds/high pings. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003978992 and has a review date of 1st March 2017.


I will pass this across to one of my colleagues who will be in touch with more information.



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