Been with Virgin about 6 weeks and find this to be the worse broadband I've ever used. Yesterday I opened up to a download speed of less than 5. Person on phone said they'd improve that and try again in an hour. Said I was going out but would try again when I returned, some 7 hours later. speed was less than 3.
This morning couldn't even open up. Person on 'phone got ti started. Heady heights of nearly 5 (Ping 33, upload zero).
Every person I speak to has a different story. Are their systems not linked? Get the usual that they're aware of issues in my area. They will be resolved any time from 2 weeks to end of November, depending who I spoke to.
Only went to Virgin as it was already in the house and the BT Openreach guy couldn't be bothered to take a cable from the road so I could keep Sky.
Almost at the point of thinking of moving house to get a decent provider. Only been in this one six weeks and that's how much it's got me down.