Re: Do I need to do anything to get my speed upgrade or is it automatic?
Is this the free speed boost? I wouldn't get too excited. I had the 'Your speed boost is on the way ...' with an anticipated window e.g. between January and June 2015 displaying on My Account page for well over a year. They kept changing the date window putting it back several months each time.
Eventually I saw it change to 'Your speed boost is ready' or some such message and I got a confirmation email and a couple of days later another email saying I had my boost ... except I hadn't. Doh!
I ended up having to phone VM who checked and said someone had forgotten to set up a new configuration for my Super Hub. Fortunately they were able to do it there and then and all I had to do was turn of the hub for a couple of minutes and when I turned it back on I had gone from the 50mbps service to the 70mbps. Just recently they have changed everyone's configs again so that now I am on a 80.5mbps service.
I suspect that if you phone them up now they will just try and sell you a more expensive package.