I live in NG18 5GZ. I regularly get 200 Mb/s (wired to Superhub) during the morning, today it was 220 at 1pm.
Come 4 or 5 oclock and I get 8 Mb/s until 11.00pm or midnight. (My Upload speed is about 16 Mb/s so twice as fast as download!)Then it gradually rises again.
I have called Virgin twice in the last 4 weeks, and each time been given a £12 credit on my bill. Three weeks ago they said it was due to upgrading that would be complete in a week. Yesterday they said it would improve on 3rd May 2017 (that's 2 months away). I believe the connection is probably just way overloaded when the kids come in from school and folk go online after they get in from work. I live a very short distance from the two local Virgin server industrial units, on Hermitage Way Mansfield but that isn't a hive of activity as far as I can tell, often no vans outside.
200 down to 8! Every day! I've done all the resets, checked router settings, etc etc many times. I pay about £95 a month for TV (no sport or movies) and fast broadband. Any suggestions from you Virgin experts? Is this kind of drop becoming normal? Thank you.