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GKO47
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Broadband speed fluctuations

Why does broadband speed vary so much and keeps disconnecting
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Forum Team (Retired) Adam_L
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Re: Broadband speed fluctuations

Hi GKO47, 

Thank you for getting in touch! Let me start by giving you a warm welcome to our forum community, its great to see so many new faces!

I am sorry to learn that your broadband speed has been fluctuating and also suffering disconnections. I apologise for any inconvenience caused. 

I have run some tests on your connection from here and your Hub seems to be offline, is this due to it being switched off from your end? If so, please switch it on and respond to me here at a time when it will be on and available for testing and I'll look into this for you.

If it is not due to it being switched off your end, then an engineer will need to attend and carry out some further investigations for you. I will send you a PM (Purple envelope at the top) so just respond to me there if it's not switched off from your end.

Speak soon, 

Thanks,

Adam.


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