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Registered: ‎16-03-2017
Message 1 of 2 (70 Views)

Broadband not what's promised

Im on vivid 200, I was told I would hit 190 mbs at peak and 200mbs off peak, I actually hit 73mbs peak and 130 mbs off peak. Now I know this is a lot but it's still way off what I was told. Paying for something I don't get. Any way of speeding it up Virgin? Area 4
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Registered: ‎04-07-2016
Message 2 of 2 (31 Views)

Re: Broadband not what's promised

Hi Lexleagis,

 

Welcome to the Community!

 

Really sorry to hear you're having speed issues.

 

I've run diagnostics on your equipment and everything is looking great at this end. Your levels are all as they should be and there are no issues with the network in your area.

 

Are you connected wired or wirelessly?

 

Speak soon Smiley Very Happy

 

Josh


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