Fibre optic
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Registered: ‎09-12-2014
Message 11 of 13 (40 Views)

Re: Broadband Speeds Dropping During The Evening?

pete7049 wrote:

6th September is only a Review Date, NOT a Fix Date. Review dates are like busses, there'll be another one along in a while.

Love the analogy just look below at the 12 or so I have had in the past 2 years and 4 months of waiting for my over utilisation issues to be fixed. 


Currently enjoying my over sold over utilised Virgin Media Vivid 200 gamer package that achieves 15/20 meg during peak times now that's superfast lol.

Just look how poor my BQM monitor is, but Virgin Media simply do not care...

My Broadband Ping - Vivid 200 Gamer


Area 04 Rowley Regis B65 high utilisation fault ticket F004670584 

Fault reported 09th December 2014
Fault ticket raised January 2015
Deferred to May 2015

Deferred to 12th August 2015
Deferred to 14th October 2015
Deferred to 4th November 2015
Deferred to mid April 2016
Deferred to 06th of July 2016
Deferred to 31st September 2016
Deferred to 30th 
November 2016
Deferred to 
15th February 2017
Deferred to 12th July 2017 
Deferred to 20th September 2017


2 YEARS and counting.

How can any company get away with such long fix times is beyond me and I myself would never treat my customers in such a poor way.

Upgraded to 24 downstream channels completed 25th April 2017
CMTS card upgrades completed 7th April 2017 old was Cadant now Cisco

Upgraded to 20 downstream channels completed 18th October 2016 
Upgraded to 16 downstream channels August 2016 (From 8)
F004332353 High Utilisation closed on August 1st 2016 - 
Fault reference F003508309 ticket was closed in ERROR!!!!!!

Tuning in
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Registered: ‎23-11-2011
Message 12 of 13 (29 Views)

Re: Broadband Speeds Dropping During The Evening?

Nothing much else I can do. Fault has been reported to Virgin Media who are stating that there is a network fault. I have been given reduced billing until the fault has been rectified. Just hope Virgin Media don't rise their prices until it's sorted, if they do it's bye bye V Media..

On our wavelength
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Registered: ‎28-02-2011
Message 13 of 13 (21 Views)

Re: Broadband Speeds Dropping During The Evening?

I have just checked my speed 20mb 16:15 in the afternoon and Im supposed to be on 150mb, I think anyone getting shocking speeds like this contracts should not apply and should be able to leave at any time to a better provider who can deliver what they advertise like BT or SKY.

I have been with Virgin for years and they did deliver but they are a shocking service now and with review date after review date and nothing getting done it is time to get out.

I have just seen an advert on the tele saying they deliver crazy fast broadband speeds ha ha ha ha ha ha Smiley Happy Smiley Happy Smiley Happy still laughing. 

Yeah they lie aswell 

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