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ibbotson
On our wavelength
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Broadband Speed

My Broadband speed seems to be very slow...I'm on 200mb but am getting under 50mb download speed. I note someone has said the Super Hub2 does not handle the 200mb so should I not be have the Hub3 ? seeing I'm on 200mb. You can see below my test speed which was take at approx. 16:20. At test I did at aprox 11:00 this morning was 48.05 download. Please advise.Speed Test.PNG

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Forum Team
Forum Team
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Re: Broadband Speed

Hi Ibbotson,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your speeds.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times Ref.(F004728374). Our technicians are working to get this sorted as soon as possible and have set a review date of 1st March 2017.

 

I've sent you a private message so I can discuss this in detail with you.

 

Speak soon Smiley Very Happy

 

Josh


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