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DT-525
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Area 20 becoming unusable

Hi 

i have been having this problem for months now where my broadband speed just falls off a cliff during the evenings. The speed is fine during the day and from 1am at night when not one is using it but from 6pm something i am getting 25% or less than what i am paying for. 

I have rang virgin several time and they just give you "We will have our team look at it" and nothing never happens. 

It is becoming beyond a joke now as i could be paying a lot less for the 50mbps package and see the same speed.

This is a graph of my speed tests over the last month. It is all over the place 

Resuts.PNG

and this is what i am currently getting when typing this. No one else is using the internet and my PC is connected with a gigabit Ethernet connection. 

Speed test.PNG

 

Hear is my current network status

Modem Initialisation Stage Status
Downstream AcquisitionLocked
Primary Frequency202750000 Hz
DHCPDone
TFTPDone
Time Of Day20:43:48 BST
SecurityBPI+
Counters T1,T2,T3,T4,Sync,Resets000,000,000,000,000,000
Internet Connection IP Address Status
WAN IP Address86.28.173.226
Lease Time Remaining3 days 09h:35m:42s
ExpirySun 30 Oct 05:19
Current Network TimeWed 26 Oct 20:43 BST
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked1202750000 Hz256 QAM9.6 dBmV 38.3 dB1552110270
Locked2210750000 Hz256 QAM9.2 dBmV 37.4 dB6001697283
Locked3218750000 Hz256 QAM8.9 dBmV 36.6 dB8278371306
Locked4226750000 Hz256 QAM8.6 dBmV 35.8 dB10755870315
Locked5234750000 Hz256 QAM8.2 dBmV 37.9 dB1021083333
Locked6242750000 Hz256 QAM8.0 dBmV 37.9 dB295302317
Locked7250750000 Hz256 QAM7.8 dBmV 37.4 dB58818297
Locked8258750000 Hz256 QAM7.6 dBmV 37.4 dB1307325

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked8825800000 HzATDMA51.5 dBmV16QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked8732600000 HzATDMA51.5 dBmV16QAM6400000 Hz5120 Ksym/sec

 

Can someone contact me about this problem. 

Thanks 

Dean 

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Re: Area 20 becoming unusable

Thanks for letting us know about this Dean,

 

Really very sorry about the issue concerning your broadband connection. Smiley Sad

 

I've located your account and I can see that you've spoken with the team since posting to discuss this further.

 

I am unable to detect any issues with the network segment, however, there does appear to be a fault with the equipment upstream power level which would require a technician to take a look at.

 

I've sent you a private message so that we can chat some more about this.

 

Speak to you soon,

 

Nat_J


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