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Area 20 SHOCKING Speeds

So i thought i'd get my own post going for VM to look into, as many of you also have, my speed in Area 20 is diabolical.

I pay for the 50MB and am lucky to get 1MB/2MB sometimes, My last 10 speed tests have all been below 2, some at 0MB.  I left a perfectly reliable 13/14MB with sky which i was only paying £5 for and am now paying closed to £30

I have posted below the relevant figures, which i have seen as required on other threads, lets just hope some one from VM can get this resolved.

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

1225800000ATDMA46.316 qam64000005120
1353700000ATDMA46.316 qam64000005120
Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1298750000938.6256 qam21
23227500009.538.9256 qam24
33147500009.338.9256 qam23
43067500008.938.9256 qam22
52907500008.538.6256 qam20
62827500008.538.9256 qam19
72747500008.638.9256 qam18
82667500008.538.9256 qam17
92587500008.438.9256 qam16
102507500008.538.9256 qam15
112427500008.438.9256 qam14
122347500008.540.3256 qam


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Re: Area 20 SHOCKING Speeds

Hey kelvin156,

This sounds like an unfortunate case of High utilisation in the area. The best way of explaining this, is that the network can support 'x' number of users, and there are more than 'x' currently using it, so the network can't handle the usage.

High utilisation is extremely complicated, in that it takes a long time to upgrade the network in the areas, as our networks (if you've seen a local exchange, you know what I'm talking about) are very complicated, and isn't unfortunately a case of just swapping a couple of cables.

If you're looking on the Service Status page on, does this give any outage information? Would be worth posting the fault reference if so, so that the forum teams can investigate it quicker for you.

If this is High utilisation then you would be entitled to a month by month credit whilst the issue is ongoing. You can discuss this with the technical teams, by calling 0345 454 1111 or 150 from a virgin media landline.

Let us know whether this is a fault viewable on service status, and the forum teams may be able to give you a bit more info to possibly help (however, if it is utilisation, there isn't an awful lot that can be done unfortunately).
Views expressed are solely my own, and do not reflect on Virgin Media directly
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