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AdRev
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Area 14 - Why is this the best I seem to get on 152mb?

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I'm paying double what I did 5 years ago to receive 1/5th the speed I used to get. 

Will I even see a benefit when my line gets upgrade to 200mb, or will my speed decrease even further?

 

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Forum Team (Retired) Adam_L
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Re: Area 14 - Why is this the best I seem to get on 152mb?

Hi AdRev, 

Thanks for getting in touch! Let me start by giving you a warm welcome to our forum community! It's great too see so many new faces getting involved around here!

I am sorry to hear about your issues with your slow connection speeds, I apologise for any inconvenience caused.

I've tested things from here and I can see that there's 2 issues affecting your connection, the first is one that will need to be looked at by one of our engineers. This issue is that all of your downstream power levels are running too high, I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

The second issue is that your area cable seems to be suffering some load issues, especially during the peak hours. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this. The upgrades will be to improve bandwidth and performance during the peak hours. The reference number for this is F003599246 and is currently scheduled for a review around the end of April.

Thanks for your patience regarding this matter, I will need to pass this onto another team who will be in touch with some more information for you. Before I can do this I will need to clear a few security questions with you, I will send you a separate PM to the one I sent earlier outlining what's needed. Please respond to me there.

Take care, 

Thanks, 

Adam.


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