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fenixriot
On our wavelength
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Area 04 slow speed again!!

this issue has been ongoing for 12 months or more now, the date of repair keeps getting put back, also im supposed to be able to upgrade free of charge to 150mb now, as it states on the speed upgrade checker, and yet nothing, seriously considering bt.

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Forum Team
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Re: Area 04 slow speed again!!

Hey there fenixriot,

 

Thanks for getting in touch, hope you're well Smiley Happy

 

Sorry to hear about your connection problems. I can see that fault: F004162878 is on-going and will be reviewed on the 18th Jan.

 

I completely understand this is frustrating, if I could quicken up the process I certainly would.

 

Please keep in touch for updates.

 

Take care.

Heather_J

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Swinder
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Re: Area 04 slow speed again!!

You're better off jumping ship and going to BT fenixriot.

I was in the same position this time last year and it was April/May before they finally resolved the utilisation issues.

Looking at the broadband quality monitor I can see the issue slowly reappearing to the point where peak times are showing slower speeds and latency issues again. With Christmas so close it will only get worse as more and more people jump online with their new gadgets/tech.

In my *opinion* the rise of things like Amazon Firesticks and the like are a big contributing factor at the moment.

PS. I am in the Wolverhampton (WV11) section of Area 04.