this issue has been ongoing for 12 months or more now, the date of repair keeps getting put back, also im supposed to be able to upgrade free of charge to 150mb now, as it states on the speed upgrade checker, and yet nothing, seriously considering bt.
You're better off jumping ship and going to BT fenixriot.
I was in the same position this time last year and it was April/May before they finally resolved the utilisation issues.
Looking at the broadband quality monitor I can see the issue slowly reappearing to the point where peak times are showing slower speeds and latency issues again. With Christmas so close it will only get worse as more and more people jump online with their new gadgets/tech.
In my *opinion* the rise of things like Amazon Firesticks and the like are a big contributing factor at the moment.
PS. I am in the Wolverhampton (WV11) section of Area 04.